Privacy Policy

1. Introduction

At Hikari, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Hikari collects, uses, stores, and protects personal information when you use our website and services.

Hikari operates in Australia and handles personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles (APPs).

2. Information We Collect

Depending on how you use Hikari, we may collect different types of information.

Clients

We may collect: full name, email address, phone number, property address, cleaning preferences, booking details, access instructions, feedback and reviews, and payment information processed securely by third-party payment providers.

Cleaners

We may collect: full name, contact details, location and service areas, work experience, availability, cleaning skills, ABN details, identification documents, insurance information where provided, references or verification information, and performance feedback from completed jobs.

3. How We Collect Information

We may collect information through online booking forms, cleaner application forms, website interactions, email communication, customer feedback, payment providers and other service providers used to operate Hikari.

4. How We Use Your Information

We use personal information to process and manage bookings, match clients with suitable cleaners, communicate about services, process payments, provide customer support, improve our services, maintain service quality and safety, verify cleaner information, handle complaints or disputes, and meet legal obligations.

5. Sharing Your Information

Hikari only shares personal information when necessary to provide our services. When a booking is confirmed, relevant client information may be shared with the assigned Cleaner, including name, address, access instructions and contact details when necessary for practical communication. Relevant cleaner information may be used internally to manage bookings and service quality. We do not sell, rent, or trade your personal information to third parties.

6. Payment Information

Payments are processed securely through third-party payment providers such as Stripe. Hikari does not store complete payment card details. Payment providers handle payment information according to their own privacy policies and security standards.

7. Third-Party Services

Hikari may use trusted third-party services to operate its business, including website hosting providers, form providers, database management tools, payment processors and communication tools. These providers may process personal information only as required to provide their services.

8. Data Security

Hikari takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no online service can guarantee complete security.

9. Data Retention

We keep personal information only for as long as necessary to provide our services, maintain business records, comply with legal requirements and resolve disputes. When information is no longer required, we take reasonable steps to securely delete or anonymise it.

10. Accessing and Updating Your Information

You may request access to the personal information Hikari holds about you or ask us to correct inaccurate information. To make a request, contact us using the details below.

11. Marketing Communications

With your consent, Hikari may send updates, promotions, or information about our services. You can unsubscribe from marketing communications at any time.

12. Cookies and Website Data

Hikari may use cookies and similar technologies to improve website functionality, analyse usage and improve user experience. You can control cookie settings through your browser.

13. Children’s Privacy

Hikari services are not intended for individuals under 18 years old. We do not knowingly collect personal information from children.

14. Changes to This Privacy Policy

Hikari may update this Privacy Policy from time to time. The latest version will always be available on our website.

15. Contact Us

If you have questions, concerns, or requests regarding your personal information, please contact Hikari at cleaning.hikari@gmail.com.