Terms & Conditions

1. Welcome to Hikari

Welcome to Hikari.

These Terms & Conditions govern your use of the Hikari website and services. By using our website or booking a service through Hikari, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our services.

2. About Hikari

Hikari is an online marketplace that connects clients with carefully selected independent cleaning professionals (“Cleaners”).

Hikari manages the booking process, payment collection, customer support, and matching process. Cleaning services are performed by independent contractors, not employees of Hikari.

3. Eligibility

You must be at least 18 years old to book services through Hikari.

By using our services, you confirm that all information provided is accurate and complete.

4. Booking Process

Bookings are requested through our online booking form.

Submitting a request does not guarantee that a booking has been accepted.

A booking becomes confirmed only when:

• a suitable Cleaner has been assigned;

• payment has been successfully received; and

• Hikari has sent a booking confirmation.

5. Pricing & Payments

All prices are displayed in Australian Dollars (AUD).

Payment is securely processed through Stripe.

Payment must be completed before the cleaning service takes place unless otherwise agreed by Hikari.

Hikari collects payment from clients and subsequently pays the assigned Cleaner.

6. Changes & Cancellations

Clients may request to cancel or reschedule a booking by contacting Hikari as soon as possible.

Cancellation fees may apply depending on how close the cancellation is to the scheduled service.

If a confirmed Cleaner becomes unavailable, Hikari will make reasonable efforts to find a suitable replacement.

If no replacement can be arranged, the client will receive a full refund.

7. Property Access

Clients are responsible for providing accurate access instructions.

If the Cleaner is unable to access the property at the scheduled time due to incorrect or missing information, additional charges may apply.

8. Property Condition

Clients should accurately describe the property’s condition when making a booking.

If the property requires significantly more work than reasonably expected, the Cleaner will contact Hikari before performing additional work.

Any additional work or charges must be approved by the client before continuing.

9. Cleaning Standards

Hikari aims to provide a high-quality and reliable cleaning service.

While we carefully select our Cleaners, cleaning results may vary depending on the property’s condition and information provided during booking.

10. Customer Responsibilities

Clients agree to:

• provide accurate booking information;

• ensure safe access to the property;

• disclose pets or potential hazards;

• treat Cleaners respectfully;

• promptly report any concerns after the service.

11. Damage & Liability

If accidental damage occurs during a cleaning service, it must be reported to Hikari as soon as reasonably possible.

Hikari will investigate the matter and work with both parties toward an appropriate resolution.

To the maximum extent permitted by Australian law, Hikari shall not be liable for indirect, incidental, or consequential damages arising from the use of its services.

Nothing in these Terms excludes any consumer rights that cannot legally be excluded under the Australian Consumer Law.

12. Privacy

Hikari collects and processes personal information in accordance with its Privacy Policy.

Personal information is used solely for operating the Hikari platform, managing bookings, communicating with users, and complying with legal obligations.

13. Intellectual Property

All website content, branding, logos, graphics, and text remain the property of Hikari unless otherwise stated.

No content may be copied, reproduced, or used without prior written permission.

14. Changes to these Terms

Hikari may update these Terms & Conditions from time to time.

The latest version will always be available on our website.

15. Governing Law

These Terms & Conditions are governed by the laws of Australia.

Any disputes shall be subject to the jurisdiction of the appropriate Australian courts.

16. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us at:

Email: cleaning.hikari@gmail.com